Orders & Shipping
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We carefully check and prepare every bag before shipping. Orders are usually processed within 1–2 business days. You’ll receive a confirmation email once your package is on its way.
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Delivery typically takes 4–10 business days, depending on your location. A tracking link will be emailed to you as soon as your order has shipped.
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Yes, we ship worldwide. Shipping times may vary slightly depending on customs clearance in your country.
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Shipping rates are calculated at checkout based on your region. We occasionally offer free shipping promotions — be sure to subscribe to our newsletter to stay updated.
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Some countries may apply duties, taxes, or handling fees upon delivery. These are the responsibility of the customer and vary depending on your local regulations.
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If your order hasn’t yet shipped, we can usually update the address for you. Please contact us as soon as possible with your order number and new address.
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Absolutely. Once your order leaves our studio, you’ll receive a tracking number via email to follow your bag’s journey to your doorstep.
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Tracking details may take up to 24 hours to update. If it’s been longer, please reach out to our support team and we’ll investigate with the courier.
Returns, Refunds & Exchanges
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We accept returns within 14 days of delivery, as long as the item is unused, in original condition, and with all packaging intact.
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Simply email our support team with your order number and reason for return. We’ll send you detailed instructions and the return address.
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Yes, customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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Once we’ve received and inspected your return, refunds are typically processed within 5–10 business days back to your original payment method.
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Yes, we’re happy to help with exchanges. Contact us within 14 days of receiving your order, and we’ll guide you through the process.
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Please let us know immediately with photos of the issue. We’ll arrange a replacement or refund at no extra cost.
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Sale items can be exchanged but are non-refundable, unless they are faulty.
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Returns can take a few days to process once received. If it’s been more than a week, please reach out to us with your return tracking details so we can check on it.
Product & Brand Information
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We use premium vegan and natural materials chosen for their strength, texture, and sustainability. Each piece is designed to balance luxury with conscious craftsmanship.
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Yes, sustainability is central to our brand. We source responsibly, minimize waste, and use eco-friendly packaging wherever possible.
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We recommend storing your bag in its dust bag when not in use, avoiding overfilling, and gently wiping with a soft cloth to maintain its beauty. Detailed care tips are included with every purchase.
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Yes, we offer a 12-month warranty against manufacturing defects. Normal wear and tear isn’t covered, but we’re always here to advise on care.
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Some collections are limited, designed in small batches to maintain exclusivity. Once sold out, they may not return.
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You can read about our story and values on our About Us page, or follow us on Instagram for behind-the-scenes insights into our design journey.
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Yes, we launch curated seasonal collections inspired by travel, art, and culture. Each release is designed to feel timeless but also aligned with modern trends.
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While our bags are water-resistant to light rain, they’re not fully waterproof. We recommend avoiding heavy downpours and storing them safely when not in use.